Terms & Conditions

1. About Feathers by Priya

Feathers by Priya, operating under the trade name FEATHERS, is an online fashion brand offering Chikankari and related clothing collections.

Throughout these Terms, “Feathers by Priya,” “FEATHERS,” “we,” “us,” and “our” refer to the business operating this website.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions. You must not:

• Use the website for unlawful or fraudulent purposes;
• Attempt to gain unauthorised access to the website or its systems;
• Interfere with the operation or security of the website;
• Introduce malicious code or harmful material;
• Misuse any information or content available on the website; or
• Use the website in a manner that may damage or impair its operation.

We reserve the right to restrict or suspend access to the website where reasonably necessary and permitted by applicable law.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate.

However, colours may appear differently depending on your device, display and screen settings.

Chikankari is a handcrafted embroidery tradition. Slight variations in embroidery, stitch placement, texture, pattern or finish may occur from one garment to another. Such variations may be a natural characteristic of handcrafted products.

Product availability may change from time to time.

4. Product Images

Product photographs are provided to give customers a representation of the products. Due to lighting, photography, screen settings and other factors, the actual colour or appearance of a product may vary slightly from what is displayed on your device.

Customers are encouraged to review the product information provided on the relevant product page before placing an order.

5. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping charges or other applicable charges will be communicated during the purchasing process where relevant.

Feathers by Priya reserves the right to change product prices from time to time. Price changes will not affect orders that have already been accepted and confirmed, subject to applicable law.

6. Orders

When you place an order through the website, you are requesting to purchase the selected products. You are responsible for providing accurate and complete information during checkout, including your contact and delivery information.

An order will be considered accepted once an order confirmation has been communicated to you through the website, email or another applicable communication method.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, information provided is inaccurate, an apparent pricing or listing error occurs, or an order appears to involve fraudulent or unauthorised activity.

Where payment has already been received for an order that is cancelled by us, any applicable refund will be handled in accordance with the applicable terms and applicable law.

7. Payment

Payments are processed through the payment methods made available on the website. You agree to provide accurate information required to process your payment and order.

Payment transactions may be processed by third-party payment service providers and may be subject to their respective terms and privacy policies.

8. Shipping & Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Delivery timelines may vary depending on the destination, product availability, logistics providers and other circumstances. We make reasonable efforts to process and dispatch accepted orders within the applicable timeframe communicated to customers. However, delivery timelines may be affected by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and appropriate contact details.

10. Cancellation

Order cancellation, where available, is subject to the applicable cancellation terms and the status of the order. A cancellation may not be possible once an order has entered processing, packing or dispatch.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate contact and delivery information;
• Reviewing product information before placing an order;
• Selecting the appropriate product, size or variant where applicable;
• Ensuring that delivery information is complete and accurate; and
• Following applicable product-care instructions.

We are not responsible for issues arising solely from inaccurate information provided by the customer, subject to applicable law.

12. Intellectual Property

All content appearing on the website, including: the FEATHERS and Feathers by Priya names, logos, brand marks, photographs, product images, videos, graphics, illustrations, designs, written content, product descriptions, website layouts, and other visual or written materials is owned by, controlled by, or used by Feathers by Priya with appropriate rights, unless otherwise indicated.

Such content may be protected under applicable intellectual property laws. You may not reproduce, copy, modify, distribute, publish, sell or commercially use website content without appropriate permission, except where permitted by applicable law.

13. Third-Party Services

The website may use third-party services for functions including payment processing, shipping and logistics, website functionality, analytics, security, communication and other services. The use of such services may be subject to the respective third party's terms and policies.

14. Website Availability

We make reasonable efforts to keep the website available and functioning. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, updates, technical issues, security measures, third-party service interruptions or circumstances beyond our reasonable control.

15. Accuracy of Information

We make reasonable efforts to keep information on the website accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies or omissions. We reserve the right to correct errors and update information where appropriate.

16. Limitation of Liability

To the extent permitted by applicable law, Feathers by Priya will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including website interruptions, third-party service failures, logistics delays or other circumstances that cannot reasonably be controlled by us.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used and handled.

18. Changes to These Terms

Feathers by Priya may update these Terms & Conditions from time to time to reflect changes to the website, products, services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

19. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India. Any dispute arising in connection with the website, products or these Terms & Conditions shall be dealt with in accordance with applicable Indian law and by the courts or authorities having jurisdiction under applicable law.

20. Customer Support & Contact Information

For questions, complaints or concerns relating to an order, product or use of the website, you may contact Feathers by Priya using the details below: