Privacy Policy

1. About Us

Feathers by Priya operates under the trade name FEATHERS.

2. Information We May Collect

Depending on how you use the website, we may collect information that you provide directly to us. This may include:

• Name
• Email address
• Phone number
• Billing information
• Shipping address & delivery details
• Information associated with an order
• Information provided when contacting us or requesting customer support
• Other information that you voluntarily provide

The exact information collected depends on the features and services you use.

3. Information Collected Automatically

When you visit or use the website, certain technical information may be collected automatically by the website or by services used to operate it, including:

• IP address and device information
• Browser type and operating system
• Pages visited and referring pages
• Website usage information and interaction with features
• Technical information necessary for website operation, security, or analytics

4. How We Use Personal Information

Personal information may be used for purposes including:

Order Fulfilment

To process orders, confirm orders, arrange delivery, communicate order status and provide order-related support.

Customer Support

To respond to enquiries, resolve issues, respond to complaints and assist with applicable returns, exchanges or refunds.

Website Operation & Security

To operate, maintain and improve the website, understand website usage, address technical issues, prevent fraudulent or unauthorised activity, and protect our customers and business.

Legal Requirements & Marketing

To comply with applicable legal or regulatory requirements, and where permitted under law, send communications about products, collections, updates, or other marketing news.

5. Payment Information

Payments made through the website are processed through third-party payment service providers. The relevant payment provider collects and processes payment information according to its own privacy policy and terms.

Where payment processing is handled by a third-party provider, customers provide payment information directly to that provider rather than to Feathers by Priya.

6. Shipping & Logistics

Information necessary to fulfil an order (such as your name, delivery address, phone number, and order details) may be shared with relevant shipping, courier, or logistics providers to complete delivery.

We aim to share only information that is reasonably necessary for the service.

7. Third-Party Service Providers

The website may use third-party service providers for functions including payment processing, shipping and logistics, website hosting, analytics, website security, marketing, customer support, and social media integrations. These providers process information in accordance with their own privacy policies.

8. Cookies & Similar Technologies

The website may use cookies and similar technologies to support functionality, remember preferences, understand site usage, maintain security, and provide analytics. You can manage certain cookie settings through your browser controls.

9. Marketing Communications

Where permitted under law, we may send promotional communications regarding new arrivals, collections, and brand updates. You may opt out of promotional communications at any time via an available unsubscribe link or by contacting us.

Transactional and service-related communications (such as order confirmations) will still be sent where necessary.

10. Social Media

Our website may contain links or integrations relating to social media platforms. Feathers by Priya maintains an Instagram presence under @feathersbypriya. Interactions with third-party social media platforms are governed by the respective privacy policies of those platforms.

11. Sharing of Personal Information

Personal information may be shared where reasonably necessary with payment providers, logistics partners, tech service providers, professional advisers, or government authorities where required by law.

We do not sell personal information as a standalone commercial product.

12. Data Security & Retention

We take reasonable security measures designed to protect personal information against unauthorised access, misuse, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

Personal information is retained for as long as reasonably necessary for fulfilling orders, providing support, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

13. Your Rights & Withdrawal of Consent

Subject to applicable legal regulations, you may have rights relating to your personal information, including access, correction, and withdrawal of consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.

14. Children's Privacy & Third-Party Links

Our website is intended for general consumers and we do not knowingly collect personal information from children where prohibited by law. Additionally, we are not responsible for the privacy practices, content, or security of third-party websites linked from our platform.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements. Updated versions will be published on this page with a revised Last Updated date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may reach out to us at: